Privacy Policy

This policy explains what Easify Solutions ("we", "us") collects when you use BookIt or BookIt Manager, why we collect it, and what choices you have. We have tried to write it plainly and to describe only what the apps actually do.

We operate from India and are governed by Indian law, including the Digital Personal Data Protection Act, 2023. Our servers and those of the service providers listed below may be located outside India, so your data may be stored and processed abroad. Wherever it is held, it is protected as described in this policy.

What we collect

When you use BookIt as a player

• Your mobile number — required. It is how you sign in, using a one-time password sent by SMS, and how a venue can reach you about your booking.
• Your name and email address — optional. Used to put a name to your booking and to send you booking confirmations by email.
• Your approximate location — optional, and only while the app is open. Used to show venues near you and nothing else. You can decline it and still browse and book; we never collect your location in the background.
• A notification token — only if you allow notifications. It identifies your device to the notification service so we can tell you a booking is confirmed or cancelled. It does not identify you personally.
• Your bookings — the venue, court, date, time, amount and payment status.

When you use BookIt Manager as a venue

• Your business details — name, address, contact number, email, opening hours, courts, rates and photographs you upload.
• Your bank details — account name, account number and IFSC, used solely to pay out money collected on your behalf.
• Bookings at your venue, including the customer's name and mobile number so you can contact them.

What we do not collect

• Card, UPI and net-banking details. Payments are handled entirely by PhonePe. Those details are entered with PhonePe and never reach us. We store only a payment reference and whether it succeeded.
• Biometric data — no face, fingerprint or similar data of any kind.
• Your contacts, messages, call logs or photo library, beyond a photograph you deliberately choose to upload.
• Background or continuous location.

How we use it

• To sign you in and keep your session active.
• To take, show and manage your bookings.
• To take payment and issue refunds through our payment provider.
• To send booking confirmations and cancellation notices.
• To answer support requests you send us.
• To keep financial and tax records we are required by law to keep.
• To detect and prevent fraud and misuse.

Who we share it with

Only where it is needed to run the service:

• The venue you book receives your name and mobile number, so they know who is coming and can contact you.
• PhonePe, our payment gateway, to process payments and refunds.
• MSG91, to send the SMS containing your one-time password.
• Brevo, to send confirmation emails.
• Expo, Google (Firebase) and Apple, to deliver push notifications to your device.
• Government or law enforcement agencies, where we are legally required to disclose information.

Notifications

If you allow them, we send notifications about your own bookings — confirmed, cancelled, and similar. You can turn them off at any time in your device settings, and the apps continue to work normally without them.

How long we keep it

Account details are kept while your account exists. Booking and payment records are kept for as long as tax and accounting law requires, even after an account is deleted, because they are financial records.

Deleting your account

You can delete your account from inside either app — open My Account and choose Delete account. You do not need to contact us or ask permission.

When you delete your account we remove your name, email address and mobile number, and your account can no longer be signed in to. Past bookings remain in the venue's records without your personal details attached, because they are part of their financial history. Your mobile number is freed, so you can sign up again later as a new user.

If you would rather we did it for you, email info@easifysolutions.in from the address on your account, or call the number below.

Your rights

Under Indian data protection law you may ask us to:

• tell you what personal data of yours we hold;
• correct anything that is wrong — most of it you can edit yourself in the app;
• delete your account and personal data, as described above;
• withdraw a consent you previously gave, such as location or notifications.

Write to us using the details below and we will respond within 30 days.

Security

Traffic between the apps and our servers is encrypted in transit. Your sign-in token is held in your device's secure storage. Access to our systems is restricted to people who need it. No system is perfectly secure, but we take reasonable steps and review them.

Children

BookIt is not intended for children under 18. If you are under 18, please use it only with a parent or guardian's involvement and their payment method.

Changes to this policy

If we change this policy we will update the date at the top of this page. Significant changes will be notified in the app.

Contact and grievances

For any question about this policy, or to raise a complaint about how your data has been handled, contact our Grievance Officer under the Information Technology (Intermediary Guidelines) Rules, 2021: