Cancellation & Refunds
When you can cancel
A booking can be cancelled up to 24 hours after it was made, or 6 hours before the slot starts — whichever of the two comes first.
So a slot booked well in advance can be cancelled within a day of booking it. A slot booked for later the same evening must be cancelled at least 6 hours before it starts. After that point the slot is treated as used, because the venue has held it for you and turned others away.
How to cancel
Cancellations are made by the venue. Contact the venue directly on the number shown with your booking and ask them to cancel it.
The venue cancels it from their side, and you receive a notification and an email confirming it. There is no cancel button in the BookIt app.
If you cannot reach the venue, contact us at info@easifysolutions.in or +91 99216 61669 and we will help — but please try the venue first, since they hold the slot.
Getting your money back
Once a cancellation is approved, the refund is issued to the original payment method within 24 hours.
Your bank or card issuer then takes its own time to show the money in your account — usually 3 to 7 working days for cards, and often sooner for UPI. That part is outside our control. The date the refund was issued is the one we can confirm.
If the venue cancels
A venue may occasionally have to cancel — weather, maintenance, an unexpected closure. If that happens you are told straight away and refunded in full, including any convenience fee, regardless of the timings above.
If a payment fails
If money leaves your account but no booking is confirmed, the payment did not complete and is reversed automatically by the payment provider, usually within 5 to 7 working days. You do not need to request it. If it has not appeared after that, contact us with the date and amount and we will trace it.
Not turning up
A booking that is not cancelled and not used is not refundable. The court was held and could not be sold to anyone else.
Questions
Email info@easifysolutions.in or call +91 99216 61669 during business hours. Quote the booking reference from your confirmation and we will look it up.